{"id":6911,"date":"2021-04-30T08:44:41","date_gmt":"2021-04-30T08:44:41","guid":{"rendered":"https:\/\/www.greens-efa.eu\/dossier\/?p=6911"},"modified":"2021-05-04T14:24:38","modified_gmt":"2021-05-04T14:24:38","slug":"why-we-need-an-internet-that-works-for-people-and-is-led-by-people","status":"publish","type":"post","link":"https:\/\/www.greens-efa.eu\/dossier\/why-we-need-an-internet-that-works-for-people-and-is-led-by-people\/","title":{"rendered":"Why we need an internet that works for people and is led by people"},"content":{"rendered":"<div class=\"gouter \" style=\"\"><div class=\"greens-content blk_core_paragraph\">\n<p style=\"font-size:27px\"><strong>New study on &#8220;community-led online platforms&#8221;<\/strong><\/p>\n<\/div><\/div>\n\n<div style=\"height:30px; background:transparent; display:block;\" class=\"spacer\"><\/div>\n\n<div class=\"gouter \" style=\"\"><div class=\"greens-content blk_core_paragraph\">\n<p>03.05.2021<\/p>\n<\/div><\/div>\n\n<div class=\"gouter has-medium-font-size\" style=\"\"><div class=\"greens-content blk_core_paragraph\">\n<p class=\"has-medium-font-size\"><em>In our\nnew study on <a href=\"https:\/\/extranet.greens-efa.eu\/public\/media\/file\/1\/6979\">\u201ccommunity-led\nonline platforms\u201d<\/a>, we\u2019ve found that strong online communities and a\ntransparent bottom-up approach to moderating content is best for our online\nsafety and our digital rights.<\/em><\/p>\n<\/div><\/div>\n\n<div style=\"height:30px; background:transparent; display:block;\" class=\"spacer\"><\/div>\n\n<div class=\"gouter wp-block-image\" style=\"\"><div class=\"greens-content blk_core_image\">\n<div class=\"wp-block-image\"><figure class=\"aligncenter\"><img loading=\"lazy\" width=\"1024\" height=\"512\" src=\"https:\/\/www.greens-efa.eu\/dossier\/wp-content\/uploads\/2021\/04\/online_democracy_no-logo-1024x512.jpg\" alt=\"Online democracy visual\" class=\"wp-image-6947\" srcset=\"https:\/\/www.greens-efa.eu\/dossier\/wp-content\/uploads\/2021\/04\/online_democracy_no-logo-1024x512.jpg 1024w, https:\/\/www.greens-efa.eu\/dossier\/wp-content\/uploads\/2021\/04\/online_democracy_no-logo-300x150.jpg 300w, https:\/\/www.greens-efa.eu\/dossier\/wp-content\/uploads\/2021\/04\/online_democracy_no-logo-768x384.jpg 768w\" sizes=\"(max-width: 706px) 89vw, (max-width: 767px) 82vw, 740px\" \/><figcaption>Online democracy visual<\/figcaption><\/figure><\/div>\n<\/div><\/div>\n\n<div class=\"gouter has-medium-font-size\" style=\"\"><div class=\"greens-content blk_core_paragraph\">\n<p class=\"has-medium-font-size\">Wikipedia is a household\nname. We\u2019ve all used it: whether it\u2019s at 2AM and we\u2019re reading about the\nworld\u2019s most baffling unsolved crimes, or it\u2019s in the middle of a family\nargument about which actor starred in that 90s television program. Over the last\ntwenty years, Wikipedia has become one of the most popular &#8220;community-led\nonline platforms\u201d. Anyone with an account can help to edit, moderate, and\nmanage the content posted in its articles. This way, Wikipedia taps into the\nknowledge and expertise of people around the world.&nbsp; All posts are written by real people (rather\nthan auto-generated by bots) and online communities decide openly whether a\npost should be removed or not. <a href=\"https:\/\/extranet.greens-efa.eu\/public\/media\/file\/1\/6979\">As our new study\nhas found<\/a>, this community spirit is also great at combatting hate speech\nand cyberbullying. <\/p>\n<\/div><\/div>\n\n<div class=\"gouter has-text-color has-greens-magenta-color\" style=\"\"><div class=\"greens-content blk_core_paragraph\">\n<p style=\"font-size:25px\" class=\"has-text-color has-greens-magenta-color\"><strong>The trouble with Tiktok: where did my content go?<\/strong><\/p>\n<\/div><\/div>\n\n<div class=\"gouter has-medium-font-size\" style=\"\"><div class=\"greens-content blk_core_paragraph\">\n<p class=\"has-medium-font-size\">All of this is in stark contrast to companies such as\nFacebook, Twitter, Instagram, Tiktok and Snapchat, who use a top-down approach\nby removing posts with the help of the latest technology &#8211; like advanced AI\n(artificial intelligence).&nbsp;As these companies have grown, they have\ndeveloped complex technologies to avoid having to personally examine and curate\nthe swathes of data that are posted to their platforms every day. These\ntechnologies rely heavily on the removal of harmful and otherwise undesirable\ncontent. However, there are growing concerns about the impact of these AI-automated\ndecisions on freedom of expression and the digital rights of individuals\nonline.<\/p>\n<\/div><\/div>\n\n<div class=\"gouter has-medium-font-size\" style=\"\"><div class=\"greens-content blk_core_paragraph\">\n<p class=\"has-medium-font-size\">The rules that govern the responsibility of\nplatforms to remove and moderate content are murky and unclear. Companies face\nunduly short time frames for content removal and the threat of heavy fines for\nnon-compliance. Big tech platforms frequently over-comply with legal demands\nand swiftly remove large amounts of online content with no transparency and\npublic scrutiny. The sheer volume of requests inevitably leads to erroneous\ntakedowns, while too often hateful content, especially targeting minority\ngroups, remains online. &nbsp;Most online\nplatforms do not divulge how they reach content moderation decisions and resort\nto deleting content without providing the user with an explanation. The lack of\ntransparency and accountability leaves us powerless in the face of these huge\ntech companies. Users are left scratching their heads about why their content\nwas removed.<\/p>\n<\/div><\/div>\n\n<div style=\"height:30px; background:transparent; display:block;\" class=\"spacer\"><\/div>\n\n<div class=\"gouter wp-block-image\" style=\"\"><div class=\"greens-content blk_core_image\">\n<div class=\"wp-block-image\"><figure class=\"aligncenter\"><img loading=\"lazy\" width=\"1024\" height=\"768\" src=\"https:\/\/www.greens-efa.eu\/dossier\/wp-content\/uploads\/2021\/04\/alexander-shatov-mr4JG4SYOF8-unsplash-1024x768.jpg\" alt=\"Social media icon \/ CC0 alexander-shatov\" class=\"wp-image-6945\" srcset=\"https:\/\/www.greens-efa.eu\/dossier\/wp-content\/uploads\/2021\/04\/alexander-shatov-mr4JG4SYOF8-unsplash-1024x768.jpg 1024w, https:\/\/www.greens-efa.eu\/dossier\/wp-content\/uploads\/2021\/04\/alexander-shatov-mr4JG4SYOF8-unsplash-300x225.jpg 300w, https:\/\/www.greens-efa.eu\/dossier\/wp-content\/uploads\/2021\/04\/alexander-shatov-mr4JG4SYOF8-unsplash-768x576.jpg 768w, https:\/\/www.greens-efa.eu\/dossier\/wp-content\/uploads\/2021\/04\/alexander-shatov-mr4JG4SYOF8-unsplash.jpg 1920w\" sizes=\"(max-width: 706px) 89vw, (max-width: 767px) 82vw, 740px\" \/><figcaption>Social media icon \/ CC0 alexander-shatov<\/figcaption><\/figure><\/div>\n<\/div><\/div>\n\n<div class=\"gouter has-text-color has-greens-magenta-color\" style=\"\"><div class=\"greens-content blk_core_paragraph\">\n<p style=\"font-size:25px\" class=\"has-text-color has-greens-magenta-color\"><strong>The internet is my social life: how can I build a strong online community?<\/strong><\/p>\n<\/div><\/div>\n\n<div class=\"gouter has-medium-font-size\" style=\"\"><div class=\"greens-content blk_core_paragraph\">\n<p class=\"has-medium-font-size\">This all has a very real effect on our daily lives,\nparticularly as we\u2019ve been spending more and more time online due to the COVID-19\npandemic. Online platforms aren\u2019t just for memes and cat pictures. For many\npeople, they now form the basis of our social lives. They are public spaces\nthat influence public debate and human behaviour. <\/p>\n<\/div><\/div>\n\n<div class=\"gouter has-medium-font-size\" style=\"\"><div class=\"greens-content blk_core_paragraph\">\n<p class=\"has-medium-font-size\">We need to make sure that the rules are clear so\nthat everyone can participate confidently and fairly. We need to make sure that\nour online communities are strong so that we\u2019re all safe from hate speech and\ndiscrimination. That our free speech &#8211; and the free speech of minority groups &#8211;\nwon\u2019t be violated by an automated bot using an algorithm based on biased or\ndiscriminatory code. <\/p>\n<\/div><\/div>\n\n<div class=\"gouter has-medium-font-size\" style=\"\"><div class=\"greens-content blk_core_paragraph\">\n<p class=\"has-medium-font-size\">We&#8217;re better than ever at building caring\ncommunities online. Great alternatives to the giant tech companies already\nexist, like <a href=\"https:\/\/joinmastodon.org\/\">Mastodon<\/a>, <a href=\"https:\/\/diasporafoundation.org\/\">Diaspora<\/a> and <a href=\"https:\/\/www.wikipedia.org\/\">Wikipedia<\/a>. And they\u2019re working. These decentralised, &#8220;community-led&#8221;\nplatforms&nbsp;are human powered. They give the power back to the users. They\ntry to strengthen their communities so that content moderation is considerably\nless necessary. When they do have to remove or censor content, they share the\nsame common goals:<\/p>\n<\/div><\/div>\n\n<div class=\"gouter has-medium-font-size\" style=\"\"><div class=\"greens-content blk_core_list\">\n<ul class=\"has-medium-font-size\"><li>They improve transparency by providing explanations to users about why their content was removed. <\/li><li>It\u2019s for the community, and not a business decision that is based on preserving advertising revenues. <\/li><li>They encourage diversity in content moderation. Members of society can safely participate, regardless of skin colour, gender identity or sexual orientation.<\/li><\/ul>\n<\/div><\/div>\n\n<div class=\"gouter has-medium-font-size\" style=\"\"><div class=\"greens-content blk_core_paragraph\">\n<p class=\"has-medium-font-size\"><a href=\"https:\/\/extranet.greens-efa.eu\/public\/media\/file\/1\/6979\">Our study<\/a>\nshowed clearly that automating content moderation is not a solution. Automated\ntools are prone to making mistakes, which could jeopardize users&#8217; trust in the\nmoderation system. Meaningful human involvement in content moderation decisions\nhelps build trust and promote good behaviour. Community-led platforms are the\nbest and fairest way to combat disinformation and hate speech, and preserve the\n<strong>privacy <\/strong>and <strong>free expression of people<\/strong> in the online world. <\/p>\n<\/div><\/div>\n\n<div class=\"gouter has-medium-font-size\" style=\"\"><div class=\"greens-content blk_core_paragraph\">\n<p class=\"has-medium-font-size\">If you want to know more about community-led\nplatforms and how they can protect our digital rights in the future:&nbsp;<\/p>\n<\/div><\/div>\n\n<div class=\"gouter has-medium-font-size\" style=\"\"><div class=\"greens-content blk_core_list\">\n<ul class=\"has-medium-font-size\"><li><strong>Read about our summary of the study below and sign up to our digital rights newsletter!<\/strong><\/li><li><strong>Read more about&nbsp;<\/strong><a href=\"https:\/\/www.greens-efa.eu\/mycontentmyrights\/\"><strong>My content, My rights campaign<\/strong><\/a><strong>&nbsp;#mycontentmyrights<\/strong><\/li><li><strong>Share your story on content and account take-downs <\/strong><a href=\"https:\/\/www.greens-efa.eu\/mycontentmyrights\/submit-your-story\/\"><strong>on the wall of shame&nbsp;<\/strong><\/a><\/li><\/ul>\n<\/div><\/div>\n\n<div class=\"gouter wp-block-separator\" style=\"\"><div class=\"greens-content blk_core_separator\">\n<hr class=\"wp-block-separator\"\/>\n<\/div><\/div>\n\n<div style=\"height:20px; background:transparent; display:block;\" class=\"spacer\"><\/div>\n\n<div class=\"gouter has-medium-font-size\" style=\"\"><div class=\"greens-content blk_core_paragraph\">\n<p class=\"has-medium-font-size\"><em>As part of our <\/em><a href=\"https:\/\/www.greens-efa.eu\/mycontentmyrights\/\"><em>My Content, My Rights<\/em><\/a><em> campaign, the Greens\/EFA want to focus on putting rights and freedoms at the heart of the Digital Services Act, while promoting an internet that works for people and is led by people.<\/em><\/p>\n<\/div><\/div>\n\n<div class=\"gouter has-medium-font-size\" style=\"\"><div class=\"greens-content blk_core_paragraph\">\n<p class=\"has-medium-font-size\"><em>The Digital Services Act is a chance for policy-makers to get inspired by content governance systems of smaller, alternative, federated or decentralised platforms in order to establish best practices and create incentives in future legislation. <\/em><\/p>\n<\/div><\/div>\n\n<div style=\"height:30px; background:transparent; display:block;\" class=\"spacer\"><\/div>\n\n<div class=\"gouter has-large-font-size\" style=\"\"><div class=\"greens-content blk_core_paragraph\">\n<p style=\"text-align:center\" class=\"has-large-font-size\">*********<\/p>\n<\/div><\/div>\n\n<div class=\"gouter has-text-color has-greens-magenta-color\" style=\"\"><div class=\"greens-content blk_core_paragraph\">\n<p style=\"font-size:25px;text-align:center\" class=\"has-text-color has-greens-magenta-color\"><strong>SUMMARY OF THE <a href=\"https:\/\/extranet.greens-efa.eu\/public\/media\/file\/1\/6979\">STUDY<\/a><\/strong><\/p>\n<\/div><\/div>\n\n<div style=\"height:30px; background:transparent; display:block;\" class=\"spacer\"><\/div>\n\n<div class=\"gouter has-text-color has-greens-magenta-color\" style=\"\"><div class=\"greens-content blk_core_paragraph\">\n<p style=\"font-size:25px;text-align:center\" class=\"has-text-color has-greens-magenta-color\"><strong>REIMAGINING CONTENT MODERATION AND SAFEGUARDING FUNDAMENTAL RIGHTS: <\/strong><\/p>\n<\/div><\/div>\n\n<div class=\"gouter has-text-color has-greens-magenta-color\" style=\"\"><div class=\"greens-content blk_core_paragraph\">\n<p style=\"font-size:25px;text-align:center\" class=\"has-text-color has-greens-magenta-color\"><strong>A STUDY ON COMMUNITY-LED PLATFORMS <\/strong><\/p>\n<\/div><\/div>\n\n<div class=\"gouter \" style=\"\"><div class=\"greens-content blk_core_paragraph\">\n<p style=\"font-size:25px;text-align:center\">\ud83d\udc49  <strong><a href=\"https:\/\/extranet.greens-efa.eu\/public\/media\/file\/1\/6979\">Read the full report (pdf) <\/a><\/strong>\ud83d\udc48<\/p>\n<\/div><\/div>\n\n<div class=\"gouter has-text-color has-greens-magenta-color\" style=\"\"><div class=\"greens-content blk_core_paragraph\">\n<p style=\"font-size:25px\" class=\"has-text-color has-greens-magenta-color\"><strong>SYNOPSIS<\/strong><\/p>\n<\/div><\/div>\n\n<div class=\"gouter has-medium-font-size\" style=\"\"><div class=\"greens-content blk_core_paragraph\">\n<p class=\"has-medium-font-size\">The internet is an empowering tool that allows us\nto communicate globally, to meet each other, to build networks and join forces,\nto access information and culture, and to express and, spread political\nopinions. Unfortunately, platforms such as Youtube, Instagram, Twitter and\nTikTok filter and moderate with a lot of collateral damage: Too often, hateful\ncontent especially targeting minority groups remains online. On the other hand,\nlegitimate posts, videos, accounts and ads are removed and the platforms make\nit difficult to contest. A few very large tech companies are dominating actors\nfor our everyday social interactions \u2013 their content governance mechanisms,\nlargely based on unilaterally imposed&nbsp;automated tools, have serious\nimplications not only for rights and freedoms online but also for the\nestablishment and development of innovative and alternative models in Europe.<\/p>\n<\/div><\/div>\n\n<div style=\"height:30px; background:transparent; display:block;\" class=\"spacer\"><\/div>\n\n<div class=\"gouter wp-block-image\" style=\"\"><div class=\"greens-content blk_core_image\">\n<div class=\"wp-block-image\"><figure class=\"aligncenter\"><img loading=\"lazy\" width=\"1024\" height=\"626\" src=\"https:\/\/www.greens-efa.eu\/dossier\/wp-content\/uploads\/2021\/04\/luke-chesser-D8QbsYyiFmw-unsplash-1024x626.jpg\" alt=\"Wikipedia webpage \/ CC0 luke-chesser\" class=\"wp-image-6946\" srcset=\"https:\/\/www.greens-efa.eu\/dossier\/wp-content\/uploads\/2021\/04\/luke-chesser-D8QbsYyiFmw-unsplash-1024x626.jpg 1024w, https:\/\/www.greens-efa.eu\/dossier\/wp-content\/uploads\/2021\/04\/luke-chesser-D8QbsYyiFmw-unsplash-300x183.jpg 300w, https:\/\/www.greens-efa.eu\/dossier\/wp-content\/uploads\/2021\/04\/luke-chesser-D8QbsYyiFmw-unsplash-768x470.jpg 768w, https:\/\/www.greens-efa.eu\/dossier\/wp-content\/uploads\/2021\/04\/luke-chesser-D8QbsYyiFmw-unsplash.jpg 1920w\" sizes=\"(max-width: 706px) 89vw, (max-width: 767px) 82vw, 740px\" \/><figcaption>Wikipedia webpage \/ CC0 luke-chesser<\/figcaption><\/figure><\/div>\n<\/div><\/div>\n\n<div class=\"gouter has-text-color has-greens-magenta-color\" style=\"\"><div class=\"greens-content blk_core_paragraph\">\n<p style=\"font-size:25px\" class=\"has-text-color has-greens-magenta-color\"><strong>OBJECTIVES OF THE STUDY<\/strong><\/p>\n<\/div><\/div>\n\n<div class=\"gouter has-medium-font-size\" style=\"\"><div class=\"greens-content blk_core_paragraph\">\n<p class=\"has-medium-font-size\"><strong>The study for:&nbsp;<\/strong><\/p>\n<\/div><\/div>\n\n<div class=\"gouter has-medium-font-size\" style=\"\"><div class=\"greens-content blk_core_list\">\n<ul class=\"has-medium-font-size\"><li><strong>The promotion of platforms controlled by user communities instead of big corporations, to explain the sustainability of existing models and how they work in practice. <\/strong><\/li><li><strong>Analysing and summarising governance models of alternative and community-led federated and other decentralised platforms;<\/strong><\/li><li>Documenting the benefits and challenges of governance models of existing community-led platforms and content moderation policies;<\/li><li>Including policy recommendations specifically addressed to the EU lawmakers with the goal to inform the ongoing debate on the proposed EU Digital Services Act<\/li><\/ul>\n<\/div><\/div>\n\n<div class=\"gouter has-text-color has-greens-magenta-color\" style=\"\"><div class=\"greens-content blk_core_paragraph\">\n<p style=\"font-size:25px\" class=\"has-text-color has-greens-magenta-color\"><strong>METHODOLOGY: HOW THE RESEARCH WAS CARRIED OUT?<\/strong><\/p>\n<\/div><\/div>\n\n<div class=\"gouter has-medium-font-size\" style=\"\"><div class=\"greens-content blk_core_paragraph\">\n<p class=\"has-medium-font-size\">This study relies on a qualitative research design.\nResearchers&nbsp;employed qualitative research methods, notably \u201ccase studies\u201d,\nto investigate community-led online platforms applying alternative content\ngovernance models.&nbsp;<\/p>\n<\/div><\/div>\n\n<div class=\"gouter has-medium-font-size\" style=\"\"><div class=\"greens-content blk_core_paragraph\">\n<p class=\"has-medium-font-size\">The study&nbsp;presents five case studies of\ncommunity-led social media platforms employing alternative approaches to\ncontent governance and moderation. Five platforms applying alternative content\ngovernance models were investigated in more detail, namely:&nbsp;<\/p>\n<\/div><\/div>\n\n<div class=\"gouter has-medium-font-size\" style=\"\"><div class=\"greens-content blk_core_list\">\n<ol class=\"has-medium-font-size\"><li>Wikipedia,<\/li><li>diaspora,<\/li><li>Mastodon,<\/li><li>Der Standard,<\/li><li>and Slashdot.<\/li><\/ol>\n<\/div><\/div>\n\n<div class=\"gouter has-medium-font-size\" style=\"\"><div class=\"greens-content blk_core_paragraph\">\n<p class=\"has-medium-font-size\">Multiple methods were used to gather data for the\ncase studies: <strong>semi-structured interviews<\/strong> (with moderators and\nadministrators of different online platforms, and researchers on the topic) and\n<strong>literature review<\/strong> of existing publications on the topic. 16\nsemi-structured interviews were conducted with moderators, administrators,\nvarious online platforms and researchers to discuss alternative content\nmoderation practices and content governance models.&nbsp;Whereas the case\nstudies will showcase some aspects of alternative content governance models,\nthe additional material serves to discuss other alternatives and different\nperspectives on alternative content governance models.<\/p>\n<\/div><\/div>\n\n<div style=\"height:30px; background:transparent; display:block;\" class=\"spacer\"><\/div>\n\n<div class=\"gouter wp-block-image\" style=\"\"><div class=\"greens-content blk_core_image\">\n<div class=\"wp-block-image\"><figure class=\"aligncenter\"><img loading=\"lazy\" width=\"1024\" height=\"717\" src=\"https:\/\/www.greens-efa.eu\/dossier\/wp-content\/uploads\/2021\/04\/visuals-JpTY4gUviJM-unsplash-1024x717.jpg\" alt=\"Not secure visual \/ CC0 visuals\" class=\"wp-image-6948\" srcset=\"https:\/\/www.greens-efa.eu\/dossier\/wp-content\/uploads\/2021\/04\/visuals-JpTY4gUviJM-unsplash-1024x717.jpg 1024w, https:\/\/www.greens-efa.eu\/dossier\/wp-content\/uploads\/2021\/04\/visuals-JpTY4gUviJM-unsplash-300x210.jpg 300w, https:\/\/www.greens-efa.eu\/dossier\/wp-content\/uploads\/2021\/04\/visuals-JpTY4gUviJM-unsplash-768x538.jpg 768w, https:\/\/www.greens-efa.eu\/dossier\/wp-content\/uploads\/2021\/04\/visuals-JpTY4gUviJM-unsplash.jpg 1920w\" sizes=\"(max-width: 706px) 89vw, (max-width: 767px) 82vw, 740px\" \/><figcaption>Not secure visual \/ CC0 visuals<\/figcaption><\/figure><\/div>\n<\/div><\/div>\n\n<div class=\"gouter has-text-color has-greens-magenta-color\" style=\"\"><div class=\"greens-content blk_core_paragraph\">\n<p style=\"font-size:25px\" class=\"has-text-color has-greens-magenta-color\"><strong>WHAT DID THE STUDY FIND OUT?<\/strong><\/p>\n<\/div><\/div>\n\n<div class=\"gouter has-medium-font-size\" style=\"\"><div class=\"greens-content blk_core_list\">\n<ul class=\"has-medium-font-size\"><li><strong>Deleting content is not a solution<\/strong>. It is simply a \u2018Band-Aid\u2019 for an already existing problem. <\/li><li><strong>Automating content moderation is not a solution. <\/strong>Rather, automation can support certain limited areas of content moderation and content governance. Unduly short time frames for content removals create unhelpful pressure for platforms to use highly problematic automated tools.<\/li><li>\u200b\u200b\u200b\u200b<strong>Meaningful human involvement in content      moderation decisions <\/strong>is key to effective content      moderation. &#8211;<\/li><li><strong>Democratise platforms\u2019 Terms of Services:<\/strong>&nbsp;jointly developed and      clearly communicated Terms of Service, regardless of their content, are      more likely to be adhered to and seen as legitimate by community      members.&nbsp;<\/li><li>\u200b\u200b\u200b\u200b<strong>Platforms need to clearly communicate <\/strong>to those affected by their decisions what kind of moderation the platform is empowered to exercise and what tools are being used. <\/li><li>\u200b\u200b\u200b\u200b\u200b\u200b<strong>Community-led and community-driven content moderation<\/strong> seems to be highly effective, because it offers \u201calternative models of top-down moderation\u201d, in contrast to commercial content moderation on platforms that mainly relies on assessing and      deleting a single piece of content.&nbsp; <\/li><li>\u200b\u200b\u200b\u200b\u200b\u200b<strong>Platforms need to build on best practices for content moderation and create mechanisms for sharing them.<\/strong><\/li><li>\u200b\u200b\u200b\u200b\u200b<strong>Systematically audit content moderation and content governance policies (<\/strong>including code reviews or examination of training data) could enable an ecosystem that improves policies rather than the current race to the bottom.<\/li><li>\u200b\u200b\u200b\u200b\u200bPolicy makers should s<strong>upport community-oriented platforms in building public spaces and <\/strong>\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200bc<strong>ontribute      to diversity in spaces for public debate.<\/strong><\/li><li>\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b<strong>Meaningful<\/strong> <strong>transparency measures<\/strong> have to be an integral part of any content moderation system<\/li><li>\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b<strong>Effective and easily accessible accountability measures <\/strong>need to be in place. This includes a notification that should take place before any action is taken against flagged or notified content and should contain adequate explanation of what rule was breached, how, and what next steps will be taken with regard to the piece of content, introducing safeguard of procedural fairness. Users should be provided with meaningful explanations of how breaches of the rules are being identified and enforced.<\/li><li>It is key to \u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b<strong>build a sustainable research ecosystem on content moderation and content governance in Europe. <\/strong>At present, there is insufficient empirical      research on content moderation and content governance in Europe. What little research exists in this area takes place in United States-based private companies and is rarely publicly available.<\/li><li>Online platforms s need to enable free expression so all members of society can safely engage in them, regardless of skin colour, gender or sexual preferences. <\/li><li><strong>There is a need to i\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200bmprove support, protection and training of content moderation staff. <\/strong>Currently, there are no common standards on minimum levels of support, protection and training for human beings in online content moderation. Even for the worst types of content, we are familiar with cases (outside the scope of this study) where insufficient support and protection is provided to those staff. Platforms should be required to have a basic standard of care for these staff, as well as for any volunteers engaged in content moderation. To this end, a clear category of volunteer content moderators should be created, which defines the rights and responsibilities of this group.<\/li><\/ul>\n<\/div><\/div>\n\n<div class=\"gouter \" style=\"\"><div class=\"greens-content blk_core_paragraph\">\n<p style=\"text-align:center\">***<\/p>\n<\/div><\/div>\n\n<div class=\"gouter \" style=\"\"><div class=\"greens-content blk_core_paragraph\">\n<p style=\"font-size:25px;text-align:center\">\ud83d\udc49<strong><a href=\"https:\/\/extranet.greens-efa.eu\/public\/media\/file\/1\/6979\">Read the full report (pdf) <\/a><\/strong>\ud83d\udc48<\/p>\n<\/div><\/div>\n\n<div style=\"height:30px; background:transparent; display:block;\" class=\"spacer\"><\/div>\n\n<div class=\"gouter has-text-color has-greens-magenta-color\" style=\"\"><div class=\"greens-content blk_core_paragraph\">\n<p style=\"font-size:25px;text-align:center\" class=\"has-text-color has-greens-magenta-color\"><strong>Responsible MEPs<\/strong><\/p>\n<\/div><\/div>\n\n<div style=\"height:30px; background:transparent; display:block;\" class=\"spacer\"><\/div>\n\n<div class=\"gouter wp-container-2 wp-block-gallery-1 wp-block-gallery columns-5 is-cropped\" style=\"\"><div class=\"greens-content blk_core_gallery\">\n<ul class=\"wp-container-2 wp-block-gallery-1 wp-block-gallery columns-5 is-cropped\"><li class=\"blocks-gallery-item\"><figure><img loading=\"lazy\" width=\"700\" height=\"1023\" src=\"https:\/\/www.greens-efa.eu\/dossier\/wp-content\/uploads\/2021\/04\/20190529_GEESE_Alexandra_DE_98_RESIZED_M.jpg\" alt=\"MEP Alexandra GEESE \/ \u00a9 European Union\" data-id=\"6944\" data-link=\"https:\/\/www.greens-efa.eu\/dossier\/ep-089406v_9th_mep_official_germany-7\/\" class=\"wp-image-6944\" srcset=\"https:\/\/www.greens-efa.eu\/dossier\/wp-content\/uploads\/2021\/04\/20190529_GEESE_Alexandra_DE_98_RESIZED_M.jpg 700w, https:\/\/www.greens-efa.eu\/dossier\/wp-content\/uploads\/2021\/04\/20190529_GEESE_Alexandra_DE_98_RESIZED_M-205x300.jpg 205w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><figcaption>MEP Alexandra<\/figcaption><\/figure><\/li><li class=\"blocks-gallery-item\"><figure><img loading=\"lazy\" width=\"704\" height=\"1024\" src=\"https:\/\/www.greens-efa.eu\/dossier\/wp-content\/uploads\/2021\/04\/20190528_KOLAJA_Marcel_CZ_9_RESIZED_M-704x1024.jpg\" alt=\"MEP Marcel KOLAJA \/ \u00a9 European Union\" data-id=\"6942\" data-link=\"https:\/\/www.greens-efa.eu\/dossier\/ep-089406t_9th_mep_official_czech-2\/\" class=\"wp-image-6942\" srcset=\"https:\/\/www.greens-efa.eu\/dossier\/wp-content\/uploads\/2021\/04\/20190528_KOLAJA_Marcel_CZ_9_RESIZED_M.jpg 704w, https:\/\/www.greens-efa.eu\/dossier\/wp-content\/uploads\/2021\/04\/20190528_KOLAJA_Marcel_CZ_9_RESIZED_M-206x300.jpg 206w\" sizes=\"(max-width: 704px) 100vw, 704px\" \/><figcaption>MEP Marcel KOLAJA<\/figcaption><\/figure><\/li><li class=\"blocks-gallery-item\"><figure><img loading=\"lazy\" width=\"704\" height=\"1024\" src=\"https:\/\/www.greens-efa.eu\/dossier\/wp-content\/uploads\/2021\/04\/20190527_BREYER_Patrick_DE_8_RESIZED_M-704x1024.jpg\" alt=\"MEP Patrick BREYER \/ \u00a9 European Union\" data-id=\"6941\" data-link=\"https:\/\/www.greens-efa.eu\/dossier\/ep-089406v_9th_mep_official_germany-5\/\" class=\"wp-image-6941\" srcset=\"https:\/\/www.greens-efa.eu\/dossier\/wp-content\/uploads\/2021\/04\/20190527_BREYER_Patrick_DE_8_RESIZED_M.jpg 704w, https:\/\/www.greens-efa.eu\/dossier\/wp-content\/uploads\/2021\/04\/20190527_BREYER_Patrick_DE_8_RESIZED_M-206x300.jpg 206w\" sizes=\"(max-width: 704px) 100vw, 704px\" \/><figcaption>MEP Patrick<\/figcaption><\/figure><\/li><li class=\"blocks-gallery-item\"><figure><img loading=\"lazy\" width=\"704\" height=\"1024\" src=\"https:\/\/www.greens-efa.eu\/dossier\/wp-content\/uploads\/2021\/04\/20190606_VAN_SPARRENTAK_Kimberly_NL_1_RESIZED_M-704x1024.jpg\" alt=\"\" data-id=\"6850\" data-link=\"https:\/\/www.greens-efa.eu\/dossier\/ep-089406o_9th_mep_official_netherlands-2\/\" class=\"wp-image-6850\" srcset=\"https:\/\/www.greens-efa.eu\/dossier\/wp-content\/uploads\/2021\/04\/20190606_VAN_SPARRENTAK_Kimberly_NL_1_RESIZED_M.jpg 704w, https:\/\/www.greens-efa.eu\/dossier\/wp-content\/uploads\/2021\/04\/20190606_VAN_SPARRENTAK_Kimberly_NL_1_RESIZED_M-206x300.jpg 206w\" sizes=\"(max-width: 704px) 100vw, 704px\" \/><figcaption>Kim VAN SPARRENTAK<\/figcaption><\/figure><\/li><li class=\"blocks-gallery-item\"><figure><img loading=\"lazy\" width=\"704\" height=\"1024\" src=\"https:\/\/www.greens-efa.eu\/dossier\/wp-content\/uploads\/2021\/04\/20190529_ANDRESEN_Rasmus_DE_11_RESIZED_M-704x1024.jpg\" alt=\"MEP Rasmus ANDRESEN \/ \u00a9 European Union\" data-id=\"6943\" data-link=\"https:\/\/www.greens-efa.eu\/dossier\/ep-089406v_9th_mep_official_germany-6\/\" class=\"wp-image-6943\" srcset=\"https:\/\/www.greens-efa.eu\/dossier\/wp-content\/uploads\/2021\/04\/20190529_ANDRESEN_Rasmus_DE_11_RESIZED_M.jpg 704w, https:\/\/www.greens-efa.eu\/dossier\/wp-content\/uploads\/2021\/04\/20190529_ANDRESEN_Rasmus_DE_11_RESIZED_M-206x300.jpg 206w\" sizes=\"(max-width: 704px) 100vw, 704px\" \/><figcaption>MEP Rasmus ANDRESEN<\/figcaption><\/figure><\/li><\/ul>\n<\/div><\/div>\n\n<div class=\"gouter has-medium-font-size\" style=\"\"><div class=\"greens-content blk_core_paragraph\">\n<p class=\"has-medium-font-size\">This study was commissioned by&nbsp;<strong><a rel=\"noreferrer noopener\" href=\"https:\/\/twitter.com\/AlexandraGeese\" target=\"_blank\">Alexandra Geese<\/a>, <a rel=\"noreferrer noopener\" href=\"https:\/\/twitter.com\/PiratKolaja\" target=\"_blank\">Marcel Kolaja<\/a>, <a rel=\"noreferrer noopener\" href=\"https:\/\/twitter.com\/echo_pbreyer\" target=\"_blank\">Patrick Breyer<\/a>, <a rel=\"noreferrer noopener\" href=\"https:\/\/twitter.com\/kimvsparrentak\" target=\"_blank\">Kim Van Sparrentak<\/a><\/strong>, <strong><a rel=\"noreferrer noopener\" href=\"https:\/\/twitter.com\/RasmusAndresen\" target=\"_blank\">Rasmus Andresen<\/a> <\/strong>on behalf of the Greens\/EFA Green and social economy cluster of MEPs, within the framework of the &#8220;My Content, My Rights\u201d campaign. This study is the view of the authors and does not represent the views of the Greens\/EFA group.<\/p>\n<\/div><\/div>\n\n<div style=\"height:30px; background:transparent; display:block;\" class=\"spacer\"><\/div>\n\n<div class=\"gouter \" style=\"\"><div class=\"greens-content blk_core_html\">\n<link href=\"https:\/\/actionnetwork.org\/css\/style-embed-whitelabel-v3.css\" rel=\"stylesheet\" type=\"text\/css\"><script src=\"https:\/\/actionnetwork.org\/widgets\/v3\/form\/sign-up-for-more-information-on-our-digital-rights-campaign?format=js&amp;source=widget\"><\/script><div id=\"can-form-area-sign-up-for-more-information-on-our-digital-rights-campaign\" style=\"width: 100%\"><!-- this div is the target for our HTML insertion --><\/div>\n<\/div><\/div>\n\n<div style=\"height:30px; background:transparent; display:block;\" class=\"spacer\"><\/div>\n\n<div class=\"gouter has-medium-font-size\" style=\"\"><div class=\"greens-content blk_core_paragraph\">\n<p class=\"has-medium-font-size\"><strong>More information:<br>Narmine Abou Bakari<\/strong> &#8211; Digital Rights Campaigner<br><a href=\"mailto:narmine.aboubakari@ep.europa.eu\">narmine.aboubakari@ep.europa.eu<\/a>&nbsp; <br><\/p>\n<\/div><\/div>\n\n<div class=\"gouter \" style=\"\"><div class=\"greens-content blk_core_paragraph\">\n<p><br><\/p>\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>In our new study on \u201ccommunity-led online platforms\u201d, we\u2019ve found that strong online communities and a transparent bottom-up approach to moderating content is best for our online safety and our digital rights.<\/p>\n","protected":false},"author":3,"featured_media":6947,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[1],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.6.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Why we need an internet that works for people and is led by people - Greens\/EFA<\/title>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Why we need an internet that works for people and is led by people - Greens\/EFA\" \/>\n<meta property=\"og:description\" content=\"In our new study on \u201ccommunity-led online platforms\u201d, we\u2019ve found that strong online communities and a transparent bottom-up approach to moderating content is best for our online safety and our digital rights.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.greens-efa.eu\/dossier\/why-we-need-an-internet-that-works-for-people-and-is-led-by-people\/\" \/>\n<meta property=\"og:site_name\" content=\"Greens\/EFA\" \/>\n<meta property=\"article:published_time\" content=\"2021-04-30T08:44:41+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2021-05-04T14:24:38+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.greens-efa.eu\/dossier\/wp-content\/uploads\/2021\/04\/online_democracy_no-logo.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2835\" \/>\n\t<meta property=\"og:image:height\" content=\"1417\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"jb\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"jb\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"10 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.greens-efa.eu\/dossier\/why-we-need-an-internet-that-works-for-people-and-is-led-by-people\/\",\"url\":\"https:\/\/www.greens-efa.eu\/dossier\/why-we-need-an-internet-that-works-for-people-and-is-led-by-people\/\",\"name\":\"Why we need an internet that works for people and is led by people - Greens\/EFA\",\"isPartOf\":{\"@id\":\"https:\/\/www.greens-efa.eu\/dossier\/#website\"},\"datePublished\":\"2021-04-30T08:44:41+00:00\",\"dateModified\":\"2021-05-04T14:24:38+00:00\",\"author\":{\"@id\":\"https:\/\/www.greens-efa.eu\/dossier\/#\/schema\/person\/d30cf8c5689472d3b7a4397ce0014671\"},\"breadcrumb\":{\"@id\":\"https:\/\/www.greens-efa.eu\/dossier\/why-we-need-an-internet-that-works-for-people-and-is-led-by-people\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.greens-efa.eu\/dossier\/why-we-need-an-internet-that-works-for-people-and-is-led-by-people\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.greens-efa.eu\/dossier\/why-we-need-an-internet-that-works-for-people-and-is-led-by-people\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.greens-efa.eu\/dossier\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Why we need an internet that works for people and is led by people\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.greens-efa.eu\/dossier\/#website\",\"url\":\"https:\/\/www.greens-efa.eu\/dossier\/\",\"name\":\"Greens\/EFA\",\"description\":\"Greens\/EFA\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.greens-efa.eu\/dossier\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.greens-efa.eu\/dossier\/#\/schema\/person\/d30cf8c5689472d3b7a4397ce0014671\",\"name\":\"jb\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/www.greens-efa.eu\/dossier\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/11c24c71631ba3b50d1ceec13ccf1f34?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/11c24c71631ba3b50d1ceec13ccf1f34?s=96&d=mm&r=g\",\"caption\":\"jb\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Why we need an internet that works for people and is led by people - Greens\/EFA","robots":{"index":"noindex","follow":"follow"},"og_locale":"en_GB","og_type":"article","og_title":"Why we need an internet that works for people and is led by people - Greens\/EFA","og_description":"In our new study on \u201ccommunity-led online platforms\u201d, we\u2019ve found that strong online communities and a transparent bottom-up approach to moderating content is best for our online safety and our digital rights.","og_url":"https:\/\/www.greens-efa.eu\/dossier\/why-we-need-an-internet-that-works-for-people-and-is-led-by-people\/","og_site_name":"Greens\/EFA","article_published_time":"2021-04-30T08:44:41+00:00","article_modified_time":"2021-05-04T14:24:38+00:00","og_image":[{"width":2835,"height":1417,"url":"https:\/\/www.greens-efa.eu\/dossier\/wp-content\/uploads\/2021\/04\/online_democracy_no-logo.jpg","type":"image\/jpeg"}],"author":"jb","twitter_card":"summary_large_image","twitter_misc":{"Written by":"jb","Estimated reading time":"10 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.greens-efa.eu\/dossier\/why-we-need-an-internet-that-works-for-people-and-is-led-by-people\/","url":"https:\/\/www.greens-efa.eu\/dossier\/why-we-need-an-internet-that-works-for-people-and-is-led-by-people\/","name":"Why we need an internet that works for people and is led by people - Greens\/EFA","isPartOf":{"@id":"https:\/\/www.greens-efa.eu\/dossier\/#website"},"datePublished":"2021-04-30T08:44:41+00:00","dateModified":"2021-05-04T14:24:38+00:00","author":{"@id":"https:\/\/www.greens-efa.eu\/dossier\/#\/schema\/person\/d30cf8c5689472d3b7a4397ce0014671"},"breadcrumb":{"@id":"https:\/\/www.greens-efa.eu\/dossier\/why-we-need-an-internet-that-works-for-people-and-is-led-by-people\/#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.greens-efa.eu\/dossier\/why-we-need-an-internet-that-works-for-people-and-is-led-by-people\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.greens-efa.eu\/dossier\/why-we-need-an-internet-that-works-for-people-and-is-led-by-people\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.greens-efa.eu\/dossier\/"},{"@type":"ListItem","position":2,"name":"Why we need an internet that works for people and is led by people"}]},{"@type":"WebSite","@id":"https:\/\/www.greens-efa.eu\/dossier\/#website","url":"https:\/\/www.greens-efa.eu\/dossier\/","name":"Greens\/EFA","description":"Greens\/EFA","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.greens-efa.eu\/dossier\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-GB"},{"@type":"Person","@id":"https:\/\/www.greens-efa.eu\/dossier\/#\/schema\/person\/d30cf8c5689472d3b7a4397ce0014671","name":"jb","image":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.greens-efa.eu\/dossier\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/11c24c71631ba3b50d1ceec13ccf1f34?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/11c24c71631ba3b50d1ceec13ccf1f34?s=96&d=mm&r=g","caption":"jb"}}]}},"_links":{"self":[{"href":"https:\/\/www.greens-efa.eu\/dossier\/wp-json\/wp\/v2\/posts\/6911"}],"collection":[{"href":"https:\/\/www.greens-efa.eu\/dossier\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.greens-efa.eu\/dossier\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.greens-efa.eu\/dossier\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.greens-efa.eu\/dossier\/wp-json\/wp\/v2\/comments?post=6911"}],"version-history":[{"count":50,"href":"https:\/\/www.greens-efa.eu\/dossier\/wp-json\/wp\/v2\/posts\/6911\/revisions"}],"predecessor-version":[{"id":6971,"href":"https:\/\/www.greens-efa.eu\/dossier\/wp-json\/wp\/v2\/posts\/6911\/revisions\/6971"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.greens-efa.eu\/dossier\/wp-json\/wp\/v2\/media\/6947"}],"wp:attachment":[{"href":"https:\/\/www.greens-efa.eu\/dossier\/wp-json\/wp\/v2\/media?parent=6911"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.greens-efa.eu\/dossier\/wp-json\/wp\/v2\/categories?post=6911"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.greens-efa.eu\/dossier\/wp-json\/wp\/v2\/tags?post=6911"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}